Frequently Asked Questions
常見問題
最常被家人和長輩問到的問題，我們誠實地一一回答。
The questions families ask us most — answered honestly.
開始使用 · Getting Started
陪您適合我的父母嗎？Is PéiNín right for my parent?
如果您的父母說國語或粵語、獨自生活或白天獨處、而您希望隨時掌握他們的安危——陪您就是為此而設計的。
不需要任何科技經驗，介面只有幾個大按鈕，長輩按一下就能和陪您說話。
If your parent speaks Mandarin or Cantonese, spends time alone, and you want peace of mind about their wellbeing — PéiNín was built for exactly this. No tech experience needed.
長輩需要會用智慧型手機嗎？Does my parent need to know how to use a smartphone?
幾乎不需要。陪您是語音優先的——長輩主要是「說話」，不是「操作」。介面刻意保持極簡：大字體、大按鈕。
通常由子女幫忙完成一次性的設定，之後長輩每天只需要按一下開始說話。
Almost none. PéiNín is voice-first — your parent mostly talks, not taps. The setup is usually done once by an adult child; after that, the senior just presses one button to start talking.
怎麼開始？How do we get started?
寫一封電郵到 info@peininfoundation.org，告訴我們您的情況。
我們目前正在灣區與真實長輩和家庭一起測試，並逐步開放。我們會親自引導您完成設定。
Email us at info@peininfoundation.org and tell us about your situation. We are currently testing with real seniors and families in the Bay Area and onboarding gradually. We will personally guide you through setup.
安全與求助 · Safety & SOS
SOS 求助會打給 911 嗎？Does the SOS button call 911?
不會，這是刻意的設計。SOS 會立即通知您指定的家人，附上長輩的位置，用中英雙語說明情況。
為什麼不是 911？因為 911 需要用英文清楚描述情況——這正是許多華裔長輩做不到的。
由懂長輩、會說中文的家人先接到通知，能更快做出正確判斷。如遇醫療急症，家人可代為聯絡 911。
No, and that is intentional. SOS instantly notifies your designated family with the senior's location, in both Chinese and English. 911 requires describing an emergency in fluent English — the exact barrier many Chinese seniors face. Family who speak the language can respond faster and, if needed, call 911 on their behalf.
如果長輩一整天沒開 app，我會知道嗎？Will I know if my parent hasn't opened the app?
會。如果長輩在設定的時段內沒有使用陪您，系統會自動通知已連結的家人。
這是「不打擾的守護」——不監控對話內容，只在異常時提醒您關心一下。
Yes. If your parent doesn't use PéiNín within a set window, linked family members are automatically notified. It's watchfulness without surveillance — we don't monitor conversations, we just let you know when something seems off.
陪您會取代我對父母的探望嗎？Does PéiNín replace visiting my parent?
不會，也不應該。我們說得很直接：陪您是您關愛的延伸，不是替代。
沒有任何科技能取代您親自的陪伴。陪您做的是——在您不在身邊的時間裡，讓長輩有人說話、有人守護，
讓您更安心，而不是讓您更少出現。
No — and it shouldn't. We'll say this plainly: PéiNín is an extension of your care, not a replacement for it. No technology replaces your presence. What PéiNín does is give your parent companionship and safety during the hours you can't be there.
隱私與資料 · Privacy & Data
我能看到父母和 AI 的對話內容嗎？Can I read my parent's conversations with the AI?
不能，這是我們刻意的隱私界線。家人可以看到活動摘要、提醒完成狀況、安全警報——
但看不到對話的具體內容。長輩也擁有隱私和尊嚴。這是「安全，但不侵犯」的原則。
No — this is a deliberate privacy boundary. Family can see activity summaries, reminder status, and safety alerts, but never the content of conversations. Seniors deserve dignity and privacy too. Safety without surveillance.
我父母的資料安全嗎？Is my parent's data safe?
我們非常認真看待這件事。所有資料都經過加密傳輸，儲存在受保護的資料庫中。
我們
不販售任何個人資料，app 內也
沒有廣告。
完整細節請見我們的
隱私政策。
We take this seriously. All data is encrypted in transit and stored in a protected database. We never sell personal data, and there are no ads in the app. Full details are in our
Privacy Policy.
收費與基金會 · Pricing & Foundation
陪您要多少錢？How much does PéiNín cost?
在目前的起步階段，陪您完全免費。我們希望讓每一個有需要的家庭，
都能沒有負擔地讓長輩用上陪您。我們是非牟利機構，使命是服務社區——
我們最想要的，是您的父母真正用得上、用得安心，以及您寶貴的使用回饋。
Right now, in our early launch, PéiNín is completely free. We want every family who needs it to be able to give their parent PéiNín without any barrier. We're a nonprofit — our mission is to serve the community, and what we value most is that your parent genuinely benefits, along with your feedback to help us improve.
陪您是公司還是慈善機構？Is PéiNín a company or a charity?
陪您基金會是一個加州 501(c)(3) 非牟利機構（EIN: 42-2179578），
聯邦免稅資格已於 2026 年 4 月 21 日獲批。
我們由親身經歷這個問題的華裔美國人創立——我們的使命是關懷，不是利潤。
PéiNín Foundation is a California 501(c)(3) nonprofit (EIN: 42-2179578), with federal tax-exempt status approved April 21, 2026. We were founded by Chinese Americans who lived this problem firsthand. Our mission is care, not profit.
我可以捐款或合作嗎？Can I donate or partner with you?
非常歡迎。我們正在尋找資助夥伴、社區合作機構，以及認同我們使命的支持者。
如果您代表老人中心、社區健康組織或社會服務機構，我們很想與您合作。
請來信 info@peininfoundation.org。
We'd love that. We're seeking funding partners, community collaborators, and supporters who share our mission. If you represent a senior center, community health organization, or social service agency, we want to work with you. Email info@peininfoundation.org.
技術支援 · Technical Help
語音辨識不準或沒反應怎麼辦？What if the voice recognition isn't working?
先確認裝置已允許麥克風權限，並連上穩定的網路。如果問題持續，請來信
info@peininfoundation.org，告訴我們裝置型號和發生的情況——
我們會盡快協助解決。您的回饋也直接幫助我們把陪您做得更好。
First, check that the device has microphone permission enabled and a stable internet connection. If the problem continues, email info@peininfoundation.org with your device model and what happened — we'll help, and your feedback directly makes PéiNín better.
支援哪些語言？Which languages are supported?
目前支援國語（普通話），粵語（廣東話）正在開發中，即將推出。
我們對粵語的語音品質有嚴格的要求，會在達到標準後才正式推出。
Mandarin is supported now. Cantonese is in active development and coming soon — we hold Cantonese voice quality to a high standard and will launch it only when it meets that bar.